It’s not a mystery: the success of any organization exists in the hands of its people, and best laid plans always fall victim to implementation.

Deliberate cultivation of culture is key. Culture is developed, in part, through routine interactions of people within the organization. Every interaction under an organization’s roof contributes to a shared norm. The way we talk to each other today will influence the way we talk to each other tomorrow. Every behavior – and the response it elicits – normalizes future behavior. It is an organic concept, one that requires regular attention.

Katherine Johnson saving the day highlights the impact of recruiting diverse perspectives. Companies in the “top quartile for ethnic and racial diversity in management were 35% more likely to have financial returns above their industry mean”. 

Forgiveness should be one of the biggest beakers in your lab. Things go wrong. Humans are infinitely complex and (depending on your perspective) flawed. “I’ve made every mistake in every book I’ve ever written” admits Maté. We should all work on patience, humility, and forgiveness.

To create a strong business atmosphere, prioritize people and culture. Work the team, then the problem. It won’t always be easy, but it will always be worth it.